Reset on Render API Device

Comments

• RSI

  July 2022 edited July 2022

  Hi JParker,

  I would suggest doing the following:

  • Uninstall ShaderMap 4
  • Locate "C:\ Program Files \ ShaderMap 4" and ensure all files are deleted
  • Locate "C:\ Users \ [USERNAME] \ Documents \ ShaderMap \ SM4_3" and delete all files and folders
  • Locate "C:\ Users \ [USERNAME] \ AppData \ Roaming \ SM4_3" and delete all files and folders except for "license" (if you have a license installed)
  • Reinstall ShaderMap 4 and run

  AppData is a hidden folder, you may need to enable hidden folders in your Explorer View options to locate it.

  If the above doesn't fix your problem then please do the following:

  • Run ShaderMap 4 and allow it to crash
  • Locate the folder "C:\ Users \ [USERNAME] \ AppData \ Roaming \ SM4_3 \ log"
  • Add the contents to a zip file and email it to me as an attachment - support (at) shadermap.com. This will let me see the logs during the crash.

  Hope this helps.

  Best regards,
  Neil
• JParker

  July 2022

  Thank you. It is working now.