Crash on 4.1.4.0 version

Mehrdad995 · October 2018

Hi there,

have recently downloaded the latest version(4.1.4.0) from the site,

after installation I tend to open the app,
everytime I launch it no mather what setting I use,
"run as admin","using compability settings","etc"
it start as a fully white window, wait for a second or two,
then close without any warning.

I used to run the version3 on my previous windows10 but after reinstalling the latest version of the windows
neither SM3 nor SM4 doesnt start anymore.

I've deleted the SM4_1 file from app data, (read from other post)
but nothing happened at all.

this is the log:

+ "Application Initialization" - wWinMain() shadermap.cpp:258
	+ "Create Application Window" - wWinMain() shadermap.cpp:271
	-
	[** WARNING ** "Open File Failed"] "Failed to open options file." - shadermap_options::load() shadermap_options.cpp:1277
	+ "Initialize Direct3D" - wWinMain() shadermap.cpp:535
	-
	+ "Initialize Resources Pre-Splash" - wWinMain() shadermap.cpp:561
	-
	+ "Initialize Splash" - wWinMain() shadermap.cpp:582
	-

please help ;(
thanks a lot

RSI · October 2018

Hi,

Let's see if we can get things fixed.

1. Uninstall ShaderMap 3 and 4 from your system using Apps and Features (right-click Windows Start Icon)

2. Delete the AppData folders:
C:\Users\<USER>\AppData\Roaming\SM4_1
C:\Users\<USER>\AppData\Roaming\SM4
C:\Users\<USER>\AppData\Roaming\SM3

3. Delete the Documents folders:
C:\Users\Neil\Documents\ShaderMap\SM4_1
C:\Users\Neil\Documents\ShaderMap\SM4
C:\Users\Neil\Documents\ShaderMap\SM3

4. Delete any files left over in the Program Files folders:
C:\Program Files\ShaderMap 4
C:\Program Files\ShaderMap 3

5. Install ShaderMap 4.1

Let me know how this works.

Kind regards,
Neil

Mehrdad995 · October 2018

Thanks Neil
I appreciate your help

I did uninstall both apps and removed their related folders,
then I reinstalled the app and its extra components (DirectX and etc) using the default settings,
unfortunately nothing happens again ;(

the main log is the same

this is the system_info log

Computer Name: DESKTOP-*******
User Name: Mehrdad

Windows Version: 6.2.9200

Log Drive ( C:\Users\Mehrdad\AppData\Roaming\SM4_1\log\2018.10.18 [09.56.06.793] )
         128888 MB total
          57942 MB available
          57942 MB free

App Drive ( C:\Program Files\ShaderMap 4\bin\ShaderMap.exe )
         128888 MB total
          57942 MB available
          57942 MB free

AppData Drive ( C:\Users\Mehrdad\AppData\Roaming )
         128888 MB total
          57942 MB available
          57942 MB free

User Docs Drive ( C:\Users\Mehrdad\Documents )
         128888 MB total
          57942 MB available
          57942 MB free

Memory:
             29 % memory in use
          12237 MB total physical memory
           8589 MB free physical memory
          15442 MB total paging file
          10291 MB free paging file
      134217727 MB total virtual memory
      134213476 MB free virtual memory
              0 MB free extended memory

CPU:
		Logical Processors: 8
		CPU String: AuthenticAMD
		Model = 2
		Family = 15
		Extended family = 6
		CLFLUSH cache line size = 64
		APIC Physical ID = 4

CPU Features:
		SSE3 New Instructions
		MONITOR/MWAIT
		x87 FPU On Chip
		Virtual-8086 Mode Enhancement
		Debugging Extensions
		Page Size Extensions
		Time Stamp Counter
		RDMSR and WRMSR Support
		Physical Address Extensions
		Machine Check Exception
		CMPXCHG8B Instruction
		APIC On Chip
		SYSENTER and SYSEXIT
		Memory Type Range Registers
		PTE Global Bit
		Machine Check Architecture
		Conditional Move/Compare Instruction
		Page Attribute Table
		Page Size Extension
		CFLUSH Extension
		MMX Technology
		FXSAVE/FXRSTOR
		SSE Extensions
		SSE2 Extensions
		Hyper-threading Technology

CPU Brand String: AMD FX(tm)-8320 Eight-Core Processor           
		Cache Line Size = 64
		L2 Associativity = 8
		Cache Size = 2048K

RSI · October 2018

Have you tried to update your video drivers? SM3 and SM4 don’t share any file space whatsoever (only DirectX / VC++) so for them to both stop working at the same time suggests that the issue might be with your system. I would start with rebooting your system once, trying to start SM4 again, then updating your graphics drivers.

Keep me updated,
Neil

Mehrdad995 · October 2018

Thanks a lot Neil for your great support, I really appreciate it

Unfortunately updating my graphics card driver didn't fix it,
but closing MSI Afterburner did.

these two apps apparently have conflicts with each other,
so by just closing "MSI Afterburner" and "Riva Tuner" as one of it's components, the problem got fixed.

Thanks again for all the time and effort you spent on helping me

Crash on 4.1.4.0 version

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